Frequently Asked Questions Page for Customer Support

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How do I place an order?

Browse our store, choose your desired product, click “Add to Cart” or “Buy Now”, and complete your checkout through our secure payment system.

Do you have a physical store?

No. We operate exclusively online to offer better prices and nationwide shipping.

Do you ship internationally?

Yes. We ship to select countries, including the United States and parts of Europe. Available shipping options will be shown at checkout based on your delivery address.

How long does shipping take?

Order processing takes 1–3 business days after payment confirmation.
Estimated delivery time is 5–12 business days, depending on your location.
You will receive a tracking number by email once your order ships.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.
Some devices may also support Apple Pay or Google Pay.

Is it safe to make a payment on your site?

Yes. All payments are processed securely online using encrypted and trusted payment gateways.

Can I change my shipping address after placing an order?

You may request changes or cancellations before your order is processed.
Once the order has shipped, we can no longer modify the shipping address.
For assistance, contact us at support@plaziastore.com as soon as possible.

Can I add items to an existing order?

Unfortunately, once an order is placed, we cannot add additional items.
If you’d like more products, please place a new order.

Where do your products ship from?

We work with fulfillment centers in multiple regions, including the U.S., Europe, and Asia, to ensure faster and more efficient delivery based on availability.

Why did I receive my order in multiple packages?

Some orders may ship from different warehouses, which means items can arrive separately.
Each shipment will have its own tracking number.

What is your return and refund policy?

We offer a 30-day return policy from the delivery date.
Items must be unused and in their original packaging.
Shipping costs are non-refundable unless the product is defective or incorrect.
To start a return, contact support@plaziastore.com.

What happens if my order is delayed?

Please check your tracking number first.
If your order is delayed beyond the estimated delivery window, contact us and we’ll assist you promptly.

Still need help?

Our support team is here for you.
Email us at soporte@plaziastore.com with your order number and full name.